German Speaking Customer Service Representative

Job title: German Speaking Customer Service RepresentativeLocation: Guildford, Surrey – Hybrid (2 days per week in the office after training)Salary: £27,000–£32,000 DOE + Discretionary Annual BonusContract: Permanent, Full-Time We are recruiting for a German Speaking Customer Service Representative to join an established international business based in Guildford. This is a fantastic opportunity for a customer-focused individual who enjoys building relationships, resolving queries and delivering excellent service. You will support customers across the UK and Europe, working within a friendly and collaborative team. The Role Handle customer enquiries via telephone and email in German and EnglishAct as a key point of contact for German-speaking and UK customersResolve customer queries, complaints and service-related issues professionallyBuild and maintain strong customer relationshipsMaintain accurate customer records using internal systemsWork closely with internal teams to ensure queries are resolved efficientlySupport reporting and identify opportunities to improve customer satisfactionProvide a consistently high standard of customer service About You Fluent German and English are essentialPrevious experience in customer service, customer support or client servicesExcellent communication and interpersonal skillsStrong problem-solving abilities and a proactive approachComfortable handling customer enquiries over the phone and via emailExperience using CRM, ERP or customer management systemsGood Microsoft Office skills, including ExcelHighly organised with excellent attention to detailExperience supporting international customers would be advantageousPrevious experience with technical product enquiries or B2B/B2C customers would be beneficial What's on Offer £27,000–£32,000 DOEDiscretionary annual bonusHybrid working – just 2 days per week in the office after trainingFree onsite parkingBirthday off2 additional days off at Christmas + automatic increase of holiday with years of serviceSupportive and friendly working environmentLong-term career development opportunities This is a fantastic opportunity for a German speaker looking to develop their career within an international customer service environment.If interested, please apply today.