IT Support Technician n1 - m/f
- Entreprise
- Michael Page
- Lieu
- Chur
- Date de publication
- 04.05.2024
- Référence
- 10198677
Description
Entreprise :
Our client is a trading company located in Lausanne.
Description du poste :
* Provide first-level contact and convey resolutions to user issues.
* Properly escalate unresolved queries to the next level of support, Track, route, and redirect problems to correct resources. Ensure proper recording, documentation, and closure (ServiceNow)
* Develop and document new solutions and training material for occurring issues.
* Configure PC's and Laptops based on the standards.
* Configure the user profiles (customization of user profile as per standard and user's requirement, basic on-boarding training)
* Mobile devices configuration management
* Research questions and resolve each interaction with customer satisfaction.
* Provide accurate reporting to management
* Contribute to automated PC' s updates and deployments (scripting, …)
* IT logistics (cabling, PC moves, stock/inventory management)
* PC based environments MS Windows 10/11, Office 2016, Office/MS365,
* Digital World Technology (Mobile devices - iPhones etc),cloud solutions, Internet browser administration
* Client-side networking (VPN, Wifi, client network config)
* Enterprise Client deployment systems (MDT, ManageEngine Endpoint Central an asset)
* Client-side networking (TCPIP, DNS etc)
* Remote support techniques
* Knowledge of Server & networking environments - an asset
* Comprehension of the Life Cycle & Support management (ITIL etc)
* Meeting room technology
* Monitoring systems
Description du profil :
* Holder of a Swiss CFC (IT, Electronic) or higher education, certifications an asset
* 2-3 years of professional experience is an asset.
* Fluent in French and good technical communication skills in English,
* Excellent customer service attitude and problem solving abilities and experience
* Willingness to constantly maintain qualifications by analyzing technical issues
* Strong organization skills and attention to detail and accuracy
* Sense of responsibility and ability to work independently
* Comfortable to work in a multicultural environment
Our client is a trading company located in Lausanne.
Description du poste :
* Provide first-level contact and convey resolutions to user issues.
* Properly escalate unresolved queries to the next level of support, Track, route, and redirect problems to correct resources. Ensure proper recording, documentation, and closure (ServiceNow)
* Develop and document new solutions and training material for occurring issues.
* Configure PC's and Laptops based on the standards.
* Configure the user profiles (customization of user profile as per standard and user's requirement, basic on-boarding training)
* Mobile devices configuration management
* Research questions and resolve each interaction with customer satisfaction.
* Provide accurate reporting to management
* Contribute to automated PC' s updates and deployments (scripting, …)
* IT logistics (cabling, PC moves, stock/inventory management)
* PC based environments MS Windows 10/11, Office 2016, Office/MS365,
* Digital World Technology (Mobile devices - iPhones etc),cloud solutions, Internet browser administration
* Client-side networking (VPN, Wifi, client network config)
* Enterprise Client deployment systems (MDT, ManageEngine Endpoint Central an asset)
* Client-side networking (TCPIP, DNS etc)
* Remote support techniques
* Knowledge of Server & networking environments - an asset
* Comprehension of the Life Cycle & Support management (ITIL etc)
* Meeting room technology
* Monitoring systems
Description du profil :
* Holder of a Swiss CFC (IT, Electronic) or higher education, certifications an asset
* 2-3 years of professional experience is an asset.
* Fluent in French and good technical communication skills in English,
* Excellent customer service attitude and problem solving abilities and experience
* Willingness to constantly maintain qualifications by analyzing technical issues
* Strong organization skills and attention to detail and accuracy
* Sense of responsibility and ability to work independently
* Comfortable to work in a multicultural environment