Spanish Speaking Customer Service Specialist

Spanish Speaking Customer Service Specialist Location: Nottingham – Hybrid Salary: £26,000 Contract: Permanent, Full-Time Working Pattern: 2 days office / 3 days working from homeWe are recruiting for a Spanish Speaking Customer Service Specialist to join an established international business in Nottingham.This is a varied B2B customer service position where you'll manage relationships with key customers, oversee orders and deliveries, resolve queries and work closely with internal teams to provide an excellent customer experience.The Role Your responsibilities will include: Managing customer orders from initial processing through to deliveryKeeping customers updated on orders, shipments and delivery timesHandling customer queries, claims and returnsBuilding and maintaining strong relationships with key accountsProviding customers with information on products, availability and promotionsResolving delivery, pricing, shortage and order-related issuesLiaising with Credit, Planning, Logistics and other internal teamsProcessing credit notes in line with company proceduresIdentifying potential problems and ensuring they're resolved efficientlyLooking for opportunities to improve processes and the overall customer experience About You Fluent Spanish and English, both written and spokenPrevious customer service, order management or account support experienceExcellent communication and relationship-building skillsStrong organisational and problem-solving abilitiesCustomer-focused approachGood Microsoft Office skillsExcel experience would be advantageousExcellent attention to detailComfortable working across multiple internal departmentsAble to work independently as well as part of a team What's on Offer Hybrid working – 3 days from home and 2 days in the Nottingham officePensionLife insuranceHealthcare cash planPublic transport benefitsEmployee discountsPersonal development opportunities This is a fantastic opportunity for a fluent Spanish speaker with customer service experience to join an international business offering excellent flexibility and long-term career opportunities. If interested, please apply today.