Tier 1 IT Support Specialist

Tier 1 IT Support SpecialistLocation: London or Milton KeynesSalary: £30,000 – £35,000 DOEContract: Ongoing tempWorking Pattern: Full-Time, Office-Based We are recruiting for a Tier 1 IT Support Specialist to join a busy international IT support team, providing frontline technical support to users across multiple countries and time zones.This is a great opportunity for someone with around 1–2 years' IT support, Service Desk or Helpdesk experience who enjoys troubleshooting technical issues while delivering excellent customer service. The RoleYou'll act as a first point of contact for IT issues, managing incoming requests and either resolving them directly or escalating them to the appropriate specialist team. Responsibilities will include: Providing first-line technical support via ticketing systems, phone, chat and face-to-faceMonitoring and managing a busy IT support queueTroubleshooting Windows devices, with some exposure to macOSSupporting Microsoft 365, Outlook, Zoom and other business applicationsLogging, categorising and prioritising support ticketsResolving common Tier 1 technical issues remotelyEscalating more complex issues to Tier 2, Tier 3 or specialist teamsIdentifying urgent or business-critical issues and ensuring they're prioritised appropriatelyMaintaining accurate ticket notes and providing clear handovers to other support teamsSupporting users across different countries and time zones About You Around 1–2 years' experience within IT Support, Service Desk, Helpdesk or a similar technical support positionGood knowledge of Windows, including basic installation, configuration and troubleshootingExperience supporting Microsoft 365 and OutlookFamiliarity with Jira or another IT ticketing systemmacOS support experience would be advantageousStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsComfortable managing multiple tickets and competing prioritiesAble to communicate technical information clearly to non-technical usersHappy working full-time from either the London or Milton Keynes office This is a great opportunity for an IT Support professional looking to develop their experience within a fast-paced international environment. If you're interested, please apply today.