Customer Service Coordinator - IT Services (m/f/d)
- Entreprise
- Michael Page
- Lieu
- Zürich
- Date de publication
- 19.09.2025
- Référence
- 1351360
Description
* Prestigious, innovative, and international company
* Try & Hire assignment - A path to a long-term role
## About Our Client ##
On behalf of our client, an American company which provides information services all over the globe, with modern offices in Zurich City, we are recruiting a Customer Service Coordinator - IT Services (m/f/d), in charge of customer support, technical assistance, order and inventory management, issue resolution, and cross-departmental coordination to ensure efficient operations-
The assignment will be a temporary one to start as soon as possible for the next six months.
Depending on the selected candidate's performance and motivation, the possibility of being taken over permanently is given.
## Job Description ##
The Customer Service Coordinator - IT Services (m/f/d) will oversee customer support, technical assistance, order and inventory management, issue resolution, and cross-departmental coordination to ensure efficient operations, by carrying out the following task area:
* Serves as the primary point of contact for assigned customers, managing all IT-related issues across client offices and data centers to ensure timely resolution and uninterrupted operations
* Provides hands-on technical support for the deployment, installation, and maintenance of networking hardware and computer systems
* Delivers exceptional customer service by ensuring timely and accurate order processing
* Manages multiple priorities in a fast-paced environment while maintaining strong attention to detail and accuracy
* Handles claims efficiently, escalating issues as necessary to achieve effective resolution
* Utilizes proprietary IT systems and SAP for inventory management, order entry, and data maintenance
* Collaborates closely with internal teams and external partners to facilitate smooth communication and coordination across all stakeholders
* Ensures full compliance with applicable regulations, guidelines, and internal procedures
## The Successful Applicant ##
In order to be considered for the role, the ideal candidate should have:
* Solid academic or commercial background
* At least 1-2 years of professional experience in customer support, ideally in technical assistance or on-site service roles
* Hands-on expertise with PCs, including both hardware and software troubleshooting, and/or resolving networking issues
* Proficiency in English and German (both written and spoken)
* Additional language skills (e.g., French, Italian) considered a significant advantage
* Confident user of MS Office applications, and familiarity with SAP is a plus
* General IT affinity, PC knowledge and technical flair
* Flexibility for occasional evening or weekend on-call duties (with compensatory weekday time off)
* Strong communication skills and customer orientated personality
* Excellent organizational skills with strong attention to detail
* Reliable and strong sense of responsibility
* Valid driver's license
## What's on Offer ##
An excellent opportunity to step into a prestigious, internationally renowned company with a strong global presence.
Quote job ref
JN-092025-6837390
Job Function
Customer Service
Specialisation
Sales Order Processing
Industry
Financial Services
Location
Zürich
Contract Type
Interim
Job Reference
JN-092025-6837390
* Try & Hire assignment - A path to a long-term role
## About Our Client ##
On behalf of our client, an American company which provides information services all over the globe, with modern offices in Zurich City, we are recruiting a Customer Service Coordinator - IT Services (m/f/d), in charge of customer support, technical assistance, order and inventory management, issue resolution, and cross-departmental coordination to ensure efficient operations-
The assignment will be a temporary one to start as soon as possible for the next six months.
Depending on the selected candidate's performance and motivation, the possibility of being taken over permanently is given.
## Job Description ##
The Customer Service Coordinator - IT Services (m/f/d) will oversee customer support, technical assistance, order and inventory management, issue resolution, and cross-departmental coordination to ensure efficient operations, by carrying out the following task area:
* Serves as the primary point of contact for assigned customers, managing all IT-related issues across client offices and data centers to ensure timely resolution and uninterrupted operations
* Provides hands-on technical support for the deployment, installation, and maintenance of networking hardware and computer systems
* Delivers exceptional customer service by ensuring timely and accurate order processing
* Manages multiple priorities in a fast-paced environment while maintaining strong attention to detail and accuracy
* Handles claims efficiently, escalating issues as necessary to achieve effective resolution
* Utilizes proprietary IT systems and SAP for inventory management, order entry, and data maintenance
* Collaborates closely with internal teams and external partners to facilitate smooth communication and coordination across all stakeholders
* Ensures full compliance with applicable regulations, guidelines, and internal procedures
## The Successful Applicant ##
In order to be considered for the role, the ideal candidate should have:
* Solid academic or commercial background
* At least 1-2 years of professional experience in customer support, ideally in technical assistance or on-site service roles
* Hands-on expertise with PCs, including both hardware and software troubleshooting, and/or resolving networking issues
* Proficiency in English and German (both written and spoken)
* Additional language skills (e.g., French, Italian) considered a significant advantage
* Confident user of MS Office applications, and familiarity with SAP is a plus
* General IT affinity, PC knowledge and technical flair
* Flexibility for occasional evening or weekend on-call duties (with compensatory weekday time off)
* Strong communication skills and customer orientated personality
* Excellent organizational skills with strong attention to detail
* Reliable and strong sense of responsibility
* Valid driver's license
## What's on Offer ##
An excellent opportunity to step into a prestigious, internationally renowned company with a strong global presence.
Quote job ref
JN-092025-6837390
Job Function
Customer Service
Specialisation
Sales Order Processing
Industry
Financial Services
Location
Zürich
Contract Type
Interim
Job Reference
JN-092025-6837390