Medical Information Manager (7156)

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Our client is a specialist biotherapeutics manufacturer with over a century of experience treating various diseases worldwide. They are committed to patients with coagulation disorders, immunological diseases, enzyme-deficiency diseases, and other rare diseases.

For their office in Zurich, we are currently recruiting for a:

Medical Information Manager

Initial 12-month contract

The Medical Information Specialist will be responsible for providing accurate and timely medical information to healthcare professionals, patients, and internal stakeholders, the creation of global scientific response documents, and the medical review of medical and promotional materials.

Main responsibilities:

• Respond to unsolicited inquiries received by Healthcare Professionals (HCPs), patients, and caregivers via phone, e-mail, medical information request form (MIRF), live chat, and field medical or field sales with accurate, fair-balanced, and relevant medical information for all approved CSLB products and pipeline products
• Responsible for handling escalated complex global HCP inquiries
• Lead standard response letters (SRLs), Frequently Asked Questions (FAQs), and other medical information documents to ensure the Medical Information database remains up to date 
• Participate in the medical review of promotional materials, ensuring medical/scientific accuracy and adherence to local regulations 
• Collaborate with cross-functional stakeholders across the organization such as Clinical R&D, Pharmacovigilance, Quality, Marketing, Global Market Access/HCS, Heads of Medical Affairs in the US and International, TA Heads and global medical operations functions
• Contribute to planning and staffing of Medical Affairs Booth in collaboration with Medical Affairs colleagues for conferences to support the information needs of customers
• Adopt and adhere to harmonized global medical information processes
• Utilize established systems for documentation and customer/inquiry insights generation and facilitate communication of new medical insights periodically

Qualifications and experience:

• Relevant working/residency permit or Swiss/EU-Citizenship required
• Successful track record in a medical information role regionally and/or globally
• Minimum of 3 years of experience in the pharmaceutical industry, predominantly in the medical information function
• A collaborative, hands-on approach with the agility to operate in a dynamic, science-driven environment
• Customer-focused, quality-driven mindset, innovation-driven approach, and the ability to build bridges within the wider business
• Proven track record of delivering high-quality Medical Information assets and operating within various cross-functional projects to improve functional capabilities
• Strong communication (oral and written) skills and ability to effectively work within a multicultural environment

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