Senior Application Support Specialist

Senior L2 Application Support Specialist hybrid B2B 12+ months opportunity
On behalf of one of our key partners, RED has now a new opportunity for a Senior Application Support Specialist to start ASAP on a B2B 12+ months contract, hybrid, English writing and speaking.

Experience with L2 Application Support
Start ASAP
12 months B2B contract possibility of an extension or conversion to be permanent employee after that time.
Hybrid 3 days on-site in Mexico City 2 remote, full time 5 days per week 8 hours per day
Fluent in English, both written and spoken.

Profile:

Role: L2 Application Support with past experience related to cloud
Future Growth: Opportunity to progress to an L3 role in the future (i.e. Site Reliability Engineer).
Key Technologies: Java, Spring Boot, Kubernetes, MongoDB, Kafka.
Cloud Experience: Azure, AWS, or GCP experience is highly preferred.
Kafka: Understand what is that
Profile Sought: Technical specialist rather than a traditional call center or service desk profile.
Collaboration: Close cooperation with the L3 Engineering Team (Development, SRE, DevOps and infrastructure teams).
Observability & Monitoring:

Experience with monitoring and alerting solutions.
Knowledge of Elastic, Splunk, Dynatrace, or New Relic is valuable.
Good understanding of observability concepts and best practices.

Engagement Model: Long-term consultant role with a potential conversion to a permanent employee.
Location: Candidates located in Mexico City only.
Key Competency: Strong troubleshooting and problem-solving skills.
Mindset: Looking for proactive individuals focused on continuous improvement and system reliability rather than reactive support only.